Shipping & Returns

Last Updated: June 2026

At Rouge Rabbit, we are committed to delivering premium products and an exceptional customer experience. Please review our Shipping & Returns Policy before placing your order.

Shipping Policy

Delivery Areas

Rouge Rabbit currently ships exclusively within South Africa.

Processing Times

All orders are processed within 3–5 business days after payment confirmation. During product launches, promotions, and peak periods, processing times may be slightly longer.

Delivery Times

Estimated delivery times are:

• Major Metropolitan Areas: 3–5 business days
• Regional Areas: 3–7 business days
• Remote Areas: 5–10 business days

Delivery times are estimates and may vary depending on courier operations, weather conditions, public holidays, and other factors beyond our control.

Shipping Costs

• Free Standard Shipping on all orders over R2,000
• Orders below R2,000 will incur a shipping fee calculated at checkout.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or SMS so you can monitor your shipment.

Incorrect Delivery Information

Customers are responsible for ensuring that all shipping information is accurate. Rouge Rabbit is not responsible for delays or additional charges resulting from incorrect delivery details provided by the customer.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us within 48 hours of the expected delivery date at support@rougerabbit.co.za.

We will work with the courier partner to resolve the issue as quickly as possible.

Returns Policy

Returns Window

Customers may request a return within 14 days of receiving their order.

Eligibility for Returns

To qualify for a return, items must:

• Be unworn and unused
• Be in original condition
• Include all original packaging, tags, accessories, and documentation
• Be free from stains, marks, odors, or damage
• Include proof of purchase

Rouge Rabbit reserves the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned:

• Products showing signs of wear or use
• Customized or personalized products
• Gift cards
• Clearance, promotional, or final-sale items (unless defective)

Exchanges

We offer exchanges for a different size, subject to stock availability.

If the requested size is unavailable, customers may choose store credit or a refund (subject to approval and inspection).

Return Shipping Costs

• If the return is due to a manufacturing defect or an error on our part, Rouge Rabbit will cover the return shipping costs.
• For size changes, preference changes, or other customer-initiated returns, the customer is responsible for return shipping costs.

Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome. Approved refunds will be processed to the original payment method within 5–10 business days.

Shipping fees paid on the original order are non-refundable unless the return is due to a defective product or an error by Rouge Rabbit.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. Please include:

• Your order number
• Photos of the product
• A brief description of the issue

Our team will assess the claim and arrange a replacement, exchange, or refund where appropriate.

How to Initiate a Return

To begin a return request, contact us at support@rougerabbit.co.za. Please include your full name, order number, reason for return, and photos if applicable. Our customer support team will guide you through the process.

30-Day Fit Guarantee

At Rouge Rabbit, we want you to move with confidence. If your Rouge Rabbit footwear doesn't fit as expected, we've got you covered.

How It Works

First-time customers may request a size exchange within 30 days of receiving their footwear.

Eligibility

To qualify for the 30-Day Fit Guarantee:

• The footwear must be in unworn condition.
• The footwear must only have been tried on indoors.
• The original shoe box, packaging, tags, and accessories must be included.
• The product must show no signs of outdoor use, damage, dirt, creasing, or excessive wear.

Exchange Process

1. Contact our Customer Support team within 30 days of receiving your order.
2. Provide your order number and the size you wish to exchange for.
3. Once approved, return instructions will be provided.
4. Upon receipt and inspection, we will dispatch the replacement size, subject to stock availability.

Shipping Costs

• The customer is responsible for the return shipping cost to Rouge Rabbit.
• Rouge Rabbit will cover the shipping cost of sending the replacement pair back to the customer within South Africa.

Stock Availability

Size exchanges are subject to product availability. If the requested size is unavailable, customers may choose between store credit or a refund in accordance with our Returns Policy.

Exclusions

The 30-Day Fit Guarantee applies only to sizing issues and does not cover:

• General wear and tear
• Accidental damage
• Products that have been worn outdoors
• Clearance, promotional, or final-sale products

Rouge Rabbit reserves the right to refuse exchanges where products do not meet the eligibility requirements outlined above.