Pre-Order Policy

Last Updated: July 2026

Thank you for supporting Rouge Rabbit. By placing a pre-order, you are securing your product before it becomes publicly available. Please read this policy carefully before completing your purchase.

What Is a Pre-Order?

A pre-order allows customers to reserve and purchase a product before it is manufactured and ready for shipment.

By participating in a Rouge Rabbit pre-order campaign, you acknowledge and accept the estimated production and delivery timelines outlined below.

Pre-Order Delivery Timeline

Deliveries for this pre-order begin from 5 September 2026. Placing a pre-order now secures your pair ahead of general availability.

Before Dispatch

• Deliveries are scheduled to begin from 5 September 2026.
• The Rouge Rabbit team will contact you to confirm your delivery details before your order is dispatched.
• Timelines are estimates and may vary due to stock availability, courier schedules, or unforeseen circumstances. We will communicate any significant delays as soon as possible.

Shipping Timeline

Once your order is ready for dispatch:

• Orders will undergo final quality inspection.
• Orders will be packaged and prepared for dispatch.
• Customers will receive a shipping confirmation email with tracking information.

Estimated Delivery Time — Within South Africa

• Major Metropolitan Areas: 2–5 Business Days
• Regional Areas: 3–7 Business Days
• Remote Areas: 5–10 Business Days

Order Updates

Customers will receive updates throughout the pre-order process, including:

• Pre-order confirmation
• A personal follow-up from the team to confirm delivery details
• Delivery scheduling updates
• Shipping confirmation and tracking information

Rouge Rabbit believes in transparency and will communicate any significant delays as soon as possible.

Cancellations

Before Dispatch

Customers may request cancellation of their pre-order within 7 days of placing their order, provided the order has not yet been dispatched.

After Dispatch

Once your order has been dispatched, it can no longer be cancelled. Returns are handled under our standard returns policy.

Refunds

Refunds may be issued in the following circumstances:

• Rouge Rabbit is unable to fulfill the order.
• Delivery is delayed significantly beyond the stated timeline without your approval.
• The product arrives damaged or defective and cannot be replaced.

Approved refunds will be processed to the original payment method.

Product Changes

In rare circumstances, minor adjustments may be made during the manufacturing process to improve quality, comfort, durability, or product performance.

Any material changes that significantly affect the product will be communicated to customers.

Pre-Order Pricing

Pre-order customers may receive access to exclusive launch pricing, limited-edition colourways, promotional gifts, or early access benefits.

Once the pre-order campaign closes, product pricing may increase without notice.

Shipping

Rouge Rabbit currently ships exclusively within South Africa.

Free Shipping

• Free Standard Shipping on orders over R2,000
• Orders below R2,000 will incur a shipping fee calculated at checkout.